FAQ
The things people ask most often. If your question is not here, the contact form reaches a person.
Yes. Easy-Post Desktop is a client for your own EasyPost account — it does not sell postage of its own. You sign up free at easypost.com, generate an API key, and paste it into the application on first run. Without an EasyPost account the application has nothing to drive.
No. The licence buys the application. Labels are bought through your own EasyPost account at whatever rates that account is entitled to, and EasyPost bills you for postage directly. Neither the Supplier nor Paddle ever touches your postage spend.
No. It is an independent, open-source client, not affiliated with, endorsed by, or sponsored by EasyPost. Carrier names are used only to identify the services being quoted, and all carrier and EasyPost marks remain the property of their owners.
Every purchase is covered by a 30-day money-back guarantee, so you can buy, try it fully, and ask for a refund if it is not for you. See the refund policy.
Personal is $29 once for up to 3 computers and never expires. Business is $149 a year for up to 10 computers, Organisation $349 a year for up to 30, both annual subscriptions you can cancel at any time. Larger deployments are handled as Enterprise — get in touch. Full detail is on the pricing page.
Yes. Personal is bought once. There is nothing to cancel and it does not expire. Only Business and Organisation renew annually.
Each licence covers a set number of computers. The first time the application runs on a machine it claims one of those places. Changing computers is expected and costs you nothing permanently: release the old machine from within the application under Settings, or release it from the new one if you no longer have the old machine. A computer not heard from in six months releases its place on its own.
It is emailed to the address used at checkout, immediately after payment. Search your inbox for “Easy-Post Desktop licence key”, and check the spam folder if it is not there. If it still has not arrived, write to Apps@spencerfields.com from the address you bought with — the order can be found from the email address alone.
No. The Store version is unlocked by your Store purchase and asks for no licence key. The key is only for the direct downloads.
No. That blue SmartScreen prompt appears for any application whose publisher Windows does not yet recognise; it is not a sign the build is unsafe. Click More info, then Run anyway. A code-signing certificate is being arranged, after which the warning goes away. The download page lists checksums if you would like to verify the file first, and the Microsoft Store build — signed by Microsoft — never shows the warning.
Yes. The macOS build is signed with an Apple Developer ID and notarized by Apple, so it opens without warnings.
Windows 10 version 1809 or later (64-bit), or macOS 12 Monterey or later on Apple Silicon or Intel. An internet connection is needed to reach EasyPost and to activate once.
The full interface is translated into fifty languages, selectable in Settings.
Almost nothing. Your address book, shipment history and reporting stay in a local database on your machine. Shipping data goes only to EasyPost, using your own account, to perform the actions you ask for. Activation sends a one-way fingerprint of the computer, a name you can recognise it by, and the date — nothing about what you ship. There is no analytics, telemetry or crash reporting in the application. The privacy policy spells this out in full.
An optional bridge that lets an AI agent drive the application through a local helper. It is off by default and is available only in the direct downloads, not the Microsoft Store build. Everything it can do is bounded by conservative spending limits you control.
Thirty-day money-back guarantee, no reason required. Email Apps@spencerfields.com from the address used to purchase. Paddle, the Merchant of Record, returns the funds to your original payment method, usually within three to five business days. Full detail is on the refund policy page.
The application is a product of Spencer Fields, a sole trader in the United Kingdom. Orders are sold and processed by Paddle.com Market Ltd, the authorised reseller and Merchant of Record, who handle billing, invoicing and any applicable sales tax or VAT.
The contact form reaches the support inbox and is the quickest route; replies come from a person, usually within one business day. Bug reports are also welcome on the public issue tracker.